![]() ![]() ![]() I eventually signed up with PamFax not only because they were cheaper, but mostly because they make it very easy to cancel your account. There are a lot of companies offering similar (or even better) services for fax sending and receiving. Having eFax transform faxes into an emails is not a good practice. Some people prefer to send a fax precisely because they do not want to send an (unencrypted) email. Unencrypted emails are about as secure as a postcard. While this is certainly convenient, it may be a serious security risk if a fax contains sensitive data. I’d also like to point out that eFax sends you every received fax by email (as an attachment, in addition to letting you download it through the message center). If they still keep billing me I’ll simply ask my bank to do a chargeback. This time I had a witness listening to the conversation and wrote down the name of the person I talked to (she essentially refused to give me her last name, claiming there was only one person with her first name working there). Unfortunately, eFax kept charging me and when I complained by email, I was told that my account had never been cancelled and that I had to call them again (which I just did). At this point I asked him to cancel my account instead, which he pretended to do after asking for my PIN. The customer service representative admitted that “he didn’t know about this” and offered to reactivate the cheaper rate for another four months. You also have to be careful if they offer you a more reasonable rate: In my case this rate reverted back to the original rate after 4 months. EFax reviews make “Hotel California” look goodīefore signing up with eFax, do yourself a favor and read the reviews on websites like, or .įrom my own experience I can confirm that it is difficult to cancel your account with eFax. ![]()
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